SHIPPING + DELIVERY
Thank you for investing in something beautiful from SANCIA!
Please note these shipping times are based on once you receive the tracking number:
PROCESSING TIME
* Please note, if you do not pay the duties and taxes on your SANCIA parcel and your parcel is returned, SANCIA will deduct the actual shipping cost from your refund.
Please note these shipping times are based on once you receive the tracking number:
AUSTRALIA & NZ
| Type | Cost | Estimated time |
|---|---|---|
| Australia (Standard) | Free | 3-5 Business Days |
| Australia (Express) | $15 | 1-3 Business Days |
| New Zealand (Standard) | Free on orders over $300 $10 for orders under $300 |
5-10 Business Days |
| New Zealand (Express) | $22 | 3-7 Business Days |
INTERNATIONAL
| Type | Cost | Estimated time |
|---|---|---|
| US, Canada & Mexico (Express) | Free on orders over $300 $25 for orders under $300 |
5-10 Business Days* |
| Asia, Europe, UK & Pacific Islands (Express) | Free on orders over $300 $25 for orders under $300 |
5-10 Business Days* |
| Rest of the World (Express) | Free on orders over $300 $25 for orders under $300 |
5-10 Business Days* |
PROCESSING TIME
Your order will be dispatched the same business day if placed before 12pm AEST or the next business day if placed after 12pm AEST. During busy periods, promotional events and sales there may be delays on the dispatch of your order.
Once your order is dispatched, you will receive a confirmation email containing your tracking number, which will allow you to check how close you are to receiving your SANCIA parcel.
Please note:
* Once your order is on its way, we are unable to change the shipping address.
* All orders require a phone number for delivery and cannot be delivered to a PO box or hotel.
* Shipping costs are in AUD.
Once your order is dispatched, you will receive a confirmation email containing your tracking number, which will allow you to check how close you are to receiving your SANCIA parcel.
Please note:
* Once your order is on its way, we are unable to change the shipping address.
* All orders require a phone number for delivery and cannot be delivered to a PO box or hotel.
* Shipping costs are in AUD.
SHIPPING DELAYS
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated time frame.
For rural areas across Australia there may be further delays to our delivery time frames. Please contact our team if you would like further information or assistance with delivery time frames.
LOST OR STOLEN PACKAGES
SANCIA does not hold responsibility for damaged, lost or stolen packages.
GIFT WRAPPING
All SANCIA items are boxed, beautifully gift wrapped in custom tissue paper with gold foil print. (100% Tencel / SANCIA tote included with all handbags)
INTERNATIONAL DUTY / TAXES
Please kindly note that if you are purchasing online from outside of Australia, you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost.
SANCIA is not responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
SANCIA are legally required to declare the full dollar value paid on the international shipments and must include an invoice for customs should they require it.
SANCIA cannot refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
For further information, we recommend contacting your local customs office.
SANCIA is not responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
SANCIA are legally required to declare the full dollar value paid on the international shipments and must include an invoice for customs should they require it.
SANCIA cannot refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
For further information, we recommend contacting your local customs office.
* Please note, if you do not pay the duties and taxes on your SANCIA parcel and your parcel is returned, SANCIA will deduct the actual shipping cost from your refund.