RETURNS / EXCHANGE

We love a happy customer and we want you to be completely satisfied with your purchase.

Before buying an item from us, please ask us any questions you may have. Please look up the measurements on the item you are interested in, reach out to us for details about how the item fits, size information, further confirmation of colour, leather information, or if you need any more details than what we have already provided.

Please kindly note that the photos on our website are as close as possible a representation of the actual leather colours. Leather is a natural material and therefore inconsistency of colour and texture is a unique characteristic. The colour may slightly differ from the picture seen on your computer screen depending on device so please make your selection carefully. SANCIA leather goods are crafted in the finest skins available. These premium leathers are natural and unique: any tonal variations, marks or veins are natural features and should not be considered imperfections.

If you have purchased an item for full price, please contact us within 3 days of delivery, the item to be received at our provided warehouse address within 14 days of the first delivery attempt to qualify for any refund. Any return received after 14 days will be returned to sender. Please note, you will be required to pay for all return shipments.

In order to process a refund / exchange, please ensure the following:

• The goods are not sale items or reduced priced items
• The goods have not used a discount or coupon code (Welcome code not included)
• The goods were purchased in the last 5 days
• The goods are still have all original swing tags
• The goods were not worn, used, tampered with or damaged
• The original packaging is in perfect condition and the pink gift box is not damaged.
• Please note, you will be required to cover the cost to ship the items back to our warehouse in order to receive your refund (minus the original cost of shipping if you paid for shipping). Please kindly send with tracking to ensure the parcel arrives safely.

Return Instructions:
If you would like to proceed with your refund / exchange, simply follow the step-by-step instructions below (kindly contact us within 3 days of receiving your parcel.)

• If you have a registered account with us, please login to ‘My Account’ and click the 'Return / Exchange' button to download the authorisation form.
• If you have not registered, please go to the ‘My Account’ section and enter your e-mail address to create an account.
• Next, you will receive a confirmation e-mail with full details of your request.
• Once logged in, please click the 'Return / Exchange' button to download the ‘Return Authorisation Form’ and fill out returning via email: info@sancia.com.au
• For return/exchange, you can also download the form here

Please reach out to our customer care team regarding any questions on our refund / exchange process at info@sancia.com.au we want you to love your SANCIA experience with us.

We love a happy customer and we want you to be completely satisfied with your purchase.

Before buying an item from us, please ask us any questions you may have. Please look up the measurements on the item you are interested in, reach out to us for details about how the item fits, size information, further confirmation of colour, fabric information, or if you need any more details than what we have already provided.

If you are unhappy with the fit of your garment, for full price items we will cover the cost of alterations up to the value of $20 (valid with receipt only, must submit within 14 days of delivery), to be refunded via your original payment method. We offer this service as we believe that by cutting down on unnecessary returns, we can do our bit to help the environment and look into ways of making your SANCIA experience even better.

In order to process a refund / exchange, please ensure the following:

• The goods are not sale items or reduced priced items
• The goods have not used a discount or coupon code (Welcome code not included)
• The goods were purchased in the last 5 days
• The goods are still have all original swing tags
• The goods were not worn, used, tampered with or damaged
• The original packaging is in perfect condition and the pink gift box is not damaged.
• Please note, you will be required to cover the cost to ship the items back to our warehouse in order to receive your refund (minus the original cost of shipping if you paid for shipping). Please kindly send with tracking to ensure the parcel arrives safely.

Return Instructions:
If you would like to proceed with your return / exchange, simply follow the step-by-step instructions below (kindly contact us within 3 days of receiving your parcel.)

• If you have a registered account with us, please login to ‘My Account’ and click the 'Return / Exchange' button to download the authorisation form.
• If you have not registered, please go to the ‘My Account’ section and enter your e-mail address to create an account.
• Next, you will receive a confirmation e-mail with full details of your request.
• Once logged in, please click the 'Return / Exchange' button to download the ‘Return Authorisation Form’ and fill out returning via email: info@sancia.com.au
• For return/exchange, you can also download the form here

Please reach out to our customer care team regarding any questions on our refund / exchange process at info@sancia.com.au we want you to love your SANCIA experience with us.